Avaya Names New CEO – Can He Keep Up with Agentic AI? – CX Today

Avaya has appointed a new CEO as the enterprise communications company looks to navigate the rapidly evolving landscape of agentic AI technologies. The leadership change comes amid industry shifts toward autonomous AI agents that can independently perform complex customer service and business operations tasks. The article examines whether the new executive will be positioned to guide Avaya’s strategy in competing within this transforming market segment.

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