IHG working with Google agentic booking pilot, wider AI initiatives – PhocusWire

IHG Hotels & Resorts is collaborating with Google on a pilot program for agentic booking technology, as part of broader artificial intelligence initiatives by the hospitality company. The partnership aims to explore how AI agents can streamline the booking process for guests across IHG’s portfolio of hotel brands. This effort represents the company’s commitment to integrating advanced AI capabilities into its customer-facing operations.

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