Adobe Lands Jet2 to Prove Agentic CX at Scale – The Futurum Group

Adobe has partnered with travel company Jet2 to demonstrate the scalability of its agentic customer experience technology. The collaboration will showcase how Adobe’s AI-powered agents can handle customer interactions at enterprise scale within the travel industry. This engagement represents a significant real-world application of Adobe’s agentic capabilities in a high-volume customer service environment.

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