From Customer 360 to Agentic AI: What the Next-Gen CRM Looks Like – TechBullion

The article examines the evolution of customer relationship management (CRM) systems, tracing the progression from traditional Customer 360 approaches toward next-generation agentic AI solutions. The piece discusses how modern CRM platforms are incorporating autonomous AI agents to enhance customer interactions and business operations. The analysis highlights the technological shift reshaping how organizations manage customer relationships in an increasingly AI-driven landscape.

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