Retailers From QVC to Kohl’s Are Split on Agentic Shopping – WSJ

Major retailers including QVC and Kohl’s are taking divergent approaches to agentic shopping, the emerging technology that allows AI agents to make purchases on behalf of consumers. The disagreement among retailers reflects broader uncertainty about how this technology will impact their business models and customer relationships. Industry participants remain divided on whether agentic shopping represents an opportunity for streamlined commerce or a potential threat to traditional retail engagement.

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