Retailers From QVC to Kohl’s Are Split on Agentic Shopping – WSJ

Major retailers including QVC and Kohl’s are taking divergent approaches to agentic shopping, the emerging technology that enables AI agents to make purchases on behalf of consumers. The retailers remain divided on whether to embrace or restrict this capability, reflecting broader uncertainty about how autonomous shopping will impact their business models and customer relationships. The disagreement underscores ongoing industry debate about balancing innovation with concerns over consumer control and transaction oversight.

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