AI Agents Bring Shoppers, but Merchants Must Close the Sale – PYMNTS.com

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# AI Agents Bring Shoppers, but Merchants Must Close the Sale

AI agents are effectively driving customer traffic to retail merchants, though businesses face the challenge of converting this increased traffic into completed purchases. The article examines how merchants must optimize their sales processes and customer experience to capitalize on the shopper volume generated by AI-powered recommendation and navigation tools.

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