According to PYMNTS.com, approximately 25% of customer service calls related to card replacements represent a potential opportunity for artificial intelligence implementation in the financial services sector. The data suggests that financial institutions could leverage AI technology to streamline and automate a significant portion of card replacement request handling. The article implies this represents an untapped efficiency opportunity for payment card providers.
25% of Card Replacement Calls Point to an AI Opportunity – PYMNTS.com
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