Genesys Forward-Deployed Engineering Aims to Speed Agentic CX – The Futurum Group

Genesys has launched a Forward-Deployed Engineering initiative designed to accelerate the development and deployment of agentic customer experience (CX) solutions. The program aims to help enterprises implement AI-powered agents more rapidly by combining engineering expertise with customer-specific implementations. This effort reflects the growing industry focus on autonomous agents as a key component of modern customer service strategies.

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