The Agentic AI Overlay: Modernizing IT Service Without “Rip and Replace” – Salesforce

Salesforce has introduced an “agentic AI overlay” approach that enables organizations to modernize their IT services without requiring complete system replacements. The solution allows companies to integrate AI capabilities over existing infrastructure, reducing implementation costs and operational disruption. This method positions agentic AI as a pragmatic alternative to traditional “rip and replace” modernization strategies.

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