AI Agents Get a Reality Check: AT&T and Crocs Want Automation but Still Need Humans in the Loop – ADWEEK

AT&T and Crocs are implementing AI agents for business automation while maintaining human oversight in their operations. The companies’ experiences highlight that despite advances in AI automation technology, human involvement remains essential for managing complex business processes and ensuring quality control. This reflects a broader industry trend toward hybrid models that combine AI efficiency with human judgment rather than full autonomous automation.

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