Genesys Embeds FDEs to Push Agentic CX Into Production – CMSWire

Genesys has embedded Field Development Engineers (FDEs) to accelerate the deployment of agentic customer experience solutions into production environments. The move aims to help organizations implement AI-driven customer service agents more effectively and at scale. This initiative represents Genesys’s effort to bridge the gap between agentic CX technology development and real-world production implementation.

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