Retailers tamp down shadow AI but struggle to oversee agentic sprawl – Cybersecurity Dive

Retailers are implementing measures to control unauthorized AI tool usage within their organizations, though they face significant challenges in managing the proliferation of autonomous AI agents across their operations. The article examines the tension between efforts to restrict shadow AI adoption and the difficulty of maintaining oversight as agentic systems become more widespread in retail environments. Companies are grappling with balancing innovation and risk management as autonomous AI deployment continues to expand beyond centralized control.

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