RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy – CX Today

RingCentral has upgraded its AIR Pro platform with agentic AI capabilities to address the contact center industry’s movement toward autonomous operations. The enhancement enables contact centers to automate more complex customer interactions and reduce manual intervention requirements. This development reflects broader industry trends as organizations seek to improve efficiency and operational scalability through AI-driven solutions.

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