Will agentic AI kill off traditional BPO providers or breathe new life into them with rich pickings to be had? – diginomica

The article examines whether agentic AI will disrupt or enhance the business process outsourcing (BPO) industry. The piece explores competing scenarios: either agentic AI technologies could displace traditional BPO providers, or the sector could adapt and find new opportunities within an AI-driven landscape.

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