Zoom, Salesforce, Dialpad, and Others Bet Big on Agentic AI for CX – TechRepublic

Major enterprise software platforms including Zoom, Salesforce, and Dialpad are investing significantly in agentic AI technologies to enhance customer experience (CX) capabilities. The companies are positioning autonomous AI agents as a key strategy to automate and improve customer interactions across their platforms. This development reflects a broader industry trend toward deploying AI agents for customer-facing business processes.

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